Returns and Refunds
You can notify us of your cancellation at any time within 14 days of receiving the item. If the order has not yet been shipped, we will cancel it and issue a refund immediately. If the order is already in transit, we will accept your cancellation request, but you will need to wait until you receive the package and then return it to us—after which we will issue a full refund.
If you are not satisfied with your purchase, you have the right to return the item(s) within 14 days of delivery. You may open the packaging and inspect the contents.
You may open the package and inspect the item—just as you would in a regular store before making a purchase, for example, to verify that the item works as described. Please handle the item with care.
If the item is returned in a condition that goes beyond reasonable inspection—for example, with signs of use, missing parts, or damaged packaging—we may deduct an amount from your refund that reflects the item’s diminished value. In cases of significant use or damage, we reserve the right to refuse a refund for that item.
If possible, please return the item in its original packaging—this will speed up the return process.
To request a return, send an email to info@flexorex.uk with your order number and the products you wish to return.
DO NOT send your purchase back to the manufacturer.
Return parcels must be sent to the following address:
John Kennedy, 8,
IRIS HOUSE, Floor 7, Flat/Office 740C,
3106 Limassol, Cyprus
The returned product must include a sheet with the information we will send you separately via email (you may print it or write it by hand):
- Company name: SELLARO LIMITED
- Order number
- Product name
Please note that return shipping costs for non-defective items are to be paid by the customer.
Once the product(s) are received, the full amount for the returned products will be refunded to the original payment method. Once the merchandise has been received and inspected, the full amount for the returned items will be refunded to your original payment method within 14 calendar days of our receipt of the merchandise (or upon your provision of proof of shipment, whichever comes first).
If we find that the product has not been returned in its fully original condition, we reserve the right to refuse a refund for that item or deduct the cost of any damage from the refund amount.
Claims for missing items
Kindly note that missing parcel requests are only valid within 30 days after the confirmed delivery (provided that the tracking number on the carrier website states ‘Package has been delivered’).
If your order has not arrived within the stated delivery timeframe, you can contact us and we will check the status of your shipment. If the delay significantly exceeds the expected timeframe, we will review your request for a refund on a case-by-case basis. Any order not received within 60 days of placement is considered lost, and we will issue a full refund upon your request.
Damaged/Defective items
Upon receiving your order, please check all items to ensure they are in good condition. If an item you receive is damaged or defective, please contact us within 5 days of delivery, where possible, as this will help us review and process your case more quickly. Briefly describe the damage and send the description together with photo(s) or a video and your order number to info@flexorex.uk.
This does not affect your statutory rights as a UK consumer, including your right to a refund, repair, or replacement for faulty goods under the Consumer Rights Act 2015. Once we receive your claim, we will review the evidence provided and arrange a replacement or refund. If, based on the information provided, the item is confirmed to be defective, damaged, or faulty, you will not need to return it to us.
A claim will not be accepted if we do not identify a defect in the item, or if the damage was caused by the customer, for example, through normal wear and tear or improper use. If a claim submitted under this section is found not to relate to an actual defect, it will be handled in accordance with our Returns and Refunds Policy, and the standard return conditions will apply, including the customer being responsible for return shipping costs.
Warranty
We guarantee that all of our products are of merchantable quality. The warranty only applies in rare cases when there is a manufacturing defect. It does not cover general wear, damage caused by accident, misuse, or neglect.
Exchanges
Unfortunately, we do not offer the option to exchange products at the moment. We only replace item(s) if they are defective or damaged. If you’d like to exchange something for a different color or size, we treat it like a return. If something didn’t work out, please email info@flexorex.uk for additional assistance.
