FAQ

You can leave a message at +443305330668 from Monday to Friday, 9:00 AM – 6:00 PM (UK time, GMT/BST) or send an email to info@flexorex.uk. We respond to all customer requests within 24 hours on business days.

You can view our best offers on the main page of www.flexorex.uk. We offer a range of seasonal promotions throughout the year. If you have a code, just enter it at checkout to get a discount on your purchase.

We accept returns of unused items within 14 days of delivery. If you wish to go further and return all or part of your order, please visit our Return & Refund Policy here and then contact us at info@flexorex.uk with your order number.

After your order is placed, you will receive an automated email with your order number and details of your purchase.

If you need to change or cancel your order, please contact us as soon as possible at info@flexorex.uk. If your order has not yet shipped, we can cancel it and issue a refund. If it is already in transit, you can return it after delivery for a refund. For more information, please see our Refund Policy.

All orders are processed within 2-3 business days.

Make sure you check your Spam, Junk or Promotions folder just in case the email got delivered there instead of your inbox. To further ensure our confirmation emails get to you, you can add the address info@flexorex.uk to your safe sender's list to ensure your confirmation does not get sent to one of these folders. If you have checked these folders and it is still missing, please contact us and we will be happy to help.

In the event your order is returned to the sender, we will contact you via email at the same email address that was provided during checkout. If you find that your tracking link states that your order is being returned to the sender, earlier please send us an email at info@flexorex.uk and let us know so we can properly look into the issue.

Please inspect your order upon delivery. If you receive a damaged or defective item, please contact us within 5 days of receipt by email  info@flexorex.uk with your order number, a brief description of the issue, and photos of the product. We will review your claim and, if approved, arrange a replacement or refund. Claims will not be accepted if no defect is found or if the damage was caused by misuse, normal wear and tear, or improper handling.

Payments can be declined for various reasons. If you feel as though your card was declined in error, please place another order through our website and make sure the address is correct.

Choose the items you want to purchase and add them to the shopping cart. Check the content of your shopping cart before proceeding to the next step. Fill out the required fields with the information that will make it possible for us to deliver your order to you. Choose the method of payment, enter the payment details and confirm the purchase. You will receive an automated email confirming your order and containing the essential information about it. Please keep this email for future reference until you receive your package.

Please, refer to our Shipping Policy for the details.

You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear.

The shipping is absolutely free. No customs/sales tax is payable on the delivery of the goods.